Decline an appointment

Declines a booking that is waiting for your answer. The visitor is told and the time is open again.

POST/api/v1/sites/{site_id}/appointments/{appointment_id}/decline

Authentication

An API key as Authorization: Bearer or x-api-key. It needs the bookings:write scope — set booking hours; confirm, decline, cancel and move appointments (live at once, the visitor is emailed).

bookings:writeChanges the live siteIdempotency-Key requiredMCP tool: decline_appointment

Parameters

Named placeholders go in the path; the rest in a JSON body.

site_idstringPath · required: The site's id.1 to 100 characters
appointment_idstringPath · required: The appointment's id.1 to 100 characters

Response

200 with JSON on success (schema on the right). Errors use the standard envelope; a retry with the same Idempotency-Key gets the first answer back (how retries work).

curl

curl -X POST 'https://websites.workflowcorp.com/api/v1/sites/SITE_ID/appointments/APPOINTMENT_ID/decline' \
  -H "Authorization: Bearer $WEBSITEBUDDY_API_KEY" \
  -H "Idempotency-Key: $(uuidgen)" \
  -H "Content-Type: application/json" \
  -d '{}'

Example arguments

{
  "site_id": "SITE_ID",
  "appointment_id": "APPOINTMENT_ID"
}

Response schema

{
  "type": "object",
  "properties": {
    "id": {
      "type": "string"
    },
    "status": {
      "type": "string",
      "enum": [
        "pending",
        "confirmed",
        "declined",
        "cancelled"
      ]
    },
    "status_words": {
      "type": "string",
      "description": "The status as the inbox says it: \"Waiting for your answer\", \"Booked\"…"
    },
    "starts_at": {
      "type": "string",
      "description": "ISO instant."
    },
    "ends_at": {
      "type": "string"
    },
    "when": {
      "type": "string",
      "description": "\"Tuesday, October 20 at 9:00 AM\" in the booking time zone."
    },
    "service": {
      "type": "string"
    },
    "name": {
      "type": "string"
    },
    "email": {
      "type": "string"
    },
    "phone": {
      "type": "string"
    },
    "notes": {
      "type": "string"
    },
    "message_id": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "description": "The form message it arrived with (list_submissions)."
    },
    "decided_at": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ]
    },
    "reminder_sent_at": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ]
    },
    "customer_changed_at": {
      "anyOf": [
        {
          "type": "string"
        },
        {
          "type": "null"
        }
      ],
      "description": "When the customer last cancelled or moved it themselves (the link in their emails); null = never."
    },
    "is_sample": {
      "type": "boolean"
    },
    "created_at": {
      "type": "string"
    },
    "message": {
      "type": "string",
      "description": "What happened, in plain words (the same sentence the inbox shows)."
    }
  },
  "required": [
    "id",
    "status",
    "status_words",
    "starts_at",
    "ends_at",
    "when",
    "service",
    "name",
    "email",
    "phone",
    "notes",
    "message_id",
    "decided_at",
    "reminder_sent_at",
    "customer_changed_at",
    "is_sample",
    "created_at",
    "message"
  ],
  "additionalProperties": false
}